DALLAS — Court papers filed with the Federal Court of Australia reveal that the Australian Competition and Consumer Commission (ACCC) intends to take legal action against Qantas (QF) over ‘misleading’ ticket sales.
To be more precise, the ACCC alleges that the carrier broke consumer law by selling tickets for flights that were already canceled. Furthermore, they also claim that QF neglected to promptly inform customers whose flights were canceled after the time of ticket purchase. The alleged breach of consumer protection legislation took place between May 2021 and July 2022.
The filing reveals that within the 15-month period, over 8,000 flights remained on sale for an average of 16 days following the cancellation of the service. Additionally, it is also claimed that in the case of over 10,000 flights, the airline failed to inform travelers with existing reservations that their flight was canceled.
The consumer watchdog states that in some cases, it took the carrier weeks rather than days to make this notification. The ACCC also states that both short- and long-haul flights were affected and that many cancellations were made due to commercial interest.
Following the easing of travel restrictions at the beginning of last year and subsequent strong travel demand, QF began to reactivate its A380 fleet from storage. Photo: Ryan Scottini/Airways
“The ACCC has conducted a detailed investigation into Qantas’ flight cancellation practices. As a result, we have commenced these proceedings alleging that Qantas continued selling tickets for thousands of cancelled flights, likely affecting the travel plans of tens of thousands of people,” ACCC Chair Gina Cass-Gottlieb said.
Cass-Gottlieb added, “We allege that Qantas’ conduct in continuing to sell tickets to cancelled flights and not updating ticket-holders about cancelled flights left customers with less time to make alternative arrangements and may have led to them…